Refund policy

Returns

We want you to love your fragrance. If you're not satisfied with your purchase, you may request a return within 14 days of the delivery date. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it, with the seal unbroken (for hygiene and safety reasons, we cannot accept returns of opened or used fragrance bottles).

To start a return, contact us at info@texscentco.com with your order number. We'll respond with instructions on how and where to send your package.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved. If approved, you'll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some additional time for your bank or credit card company to process and post the refund.

Original shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g. you received an incorrect or defective item).

Damaged or Incorrect Items

Please inspect your order upon arrival and contact us immediately at info@texscentco.com if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exchanges

The fastest way to get the fragrance you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Exceptions

Sale items, gift cards, and Discovery Set samples are final sale and cannot be returned or refunded.